Politique de remboursement
Returns & Refunds Policy
We want you to love your jewelry. If for any reason you are not fully satisfied with your order, you may request a return under the conditions below.
Return Window
Returns are accepted within 14 days of delivery.
Eligibility
To be eligible for a return, items must be:
Unworn and in original condition
Returned in original packaging
Not custom-made or personalized items
For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or defective.
Shipping Costs
Please note that initial shipping costs are non-refundable.
Shipping will only be refunded if the item is faulty, damaged, or incorrect.
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method, as we cannot be responsible for lost returns.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can resolve the issue promptly.
If you have any questions, feel free to reach out—we’re happy to help.